All Realalt products come with an 18-month limited warranty from the date of purchase. We take care of any defect or malfunction with a Replacement or full refund, without any charge.

The 18-month warranty covers any defect or malfunction found in your 3DTriSport Pedometer.

Realalt will, at our discretion, replace any defective or malfunctioning parts or replace the same device, or refund the purchase price FREE OF ANY CHARGE.

Please contact us via our Support Center or send an email to:
support@realalt.com

When you contact Realalt Customer Support you will need to provide the following details:

1. Your name, address and postal code
2. Clear & concise details of the fault or issue
3. Your telephone or mobile number
4. The date of purchase
5. The name of the product

Please note an Order ID or valid purchase receipt is required to be eligible for a replacement or refund. If you purchased from Amazon you can find your Order ID by viewing your Order History.

The warranty lasts for 18 months from the date of purchase. Cover terminates if you sell or transfer the pedometer to a third party. Product warranty does not extend to any purchases of our products made through unauthorized third party sellers.

General wear and tear, battery issues, or any problem that is caused by misuse, abuse, or acts outside our control (such as water damage or accidental fall) are not covered. Also, consequential and incidental damages are not recoverable under this warranty.